Legal Information

Creating memorable experiences starts with creating trust.

At Once Upon A Date, we are committed to being transparent about how we collect information, how our website operates, and the terms that apply to your purchase and use of our adventures.

Below, you will find all important legal information regarding:

  • How we protect your personal data
  • The terms of using our website and purchasing our digital experiences
  • Our policy regarding refunds and digital downloads

If you have any questions, we are always happy to help.

Privacy Policy

Last updated: 1st of September 2026

At Once Upon A Date, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase our products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

 

Once Upon A Date provides digital, downloadable cinematic escape games designed for couples and small groups.

For the purpose of this Privacy Policy, “we”, “us”, and “our” refer to Once Upon A Date.

Business location:

Dubai, United Arab Emirates

 

When you visit our website, create an account, or purchase a product, we may collect the following information:

1. Personal Information

This may include:

  • Name
  • Email address
  • Billing information
  • Account information (if you choose to create an account)
  • Order history
  • Download history
  • Information you provide when contacting customer support

2. Payment Information

Payments are securely processed through WooPayments.

Once Upon A Date does not store or have access to your full payment card details. Payment information is processed directly by  WooPayments in accordance with their own privacy and security practices.

Customers may choose to create an account or complete their purchase as a guest.

If you create an account, we store account information to allow you to:

  • Access your orders
  • Manage your account
  • Retrieve previously purchased digital products

If you complete a purchase as a guest, we only collect the information necessary to:

  • Process your order
  • Deliver your purchased game files
  • Provide customer support

 

We use your information to:

  • Process and fulfil your orders
  • Deliver your digital game files
  • Send purchase confirmations and download instructions
  • Provide customer support
  • Manage customer accounts
  • Improve our website and services
  • Prevent fraudulent transactions
  • Send marketing communications where you have provided consent

You may unsubscribe from marketing emails at any time.

 

When you purchase a game, your email address is used to deliver access to your downloadable files.

Your information allows us to provide access to purchased products and support you if you experience any issues accessing your files.

 

We may use cookies and similar technologies to:

  • Enable website functionality
  • Remember user preferences
  • Analyse website traffic
  • Improve user experience

You may manage cookie preferences through your browser settings.

 

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party providers that help us operate our business, including:

  • WooCommerce (website and order management)
  • WooPayments (payment processing)
  • Website hosting providers
  • Email delivery providers

These providers only process information necessary to provide their services.

We take reasonable measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

 

We retain personal information only for as long as necessary to:

  • Provide our services
  • Maintain purchase records
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

 

Depending on applicable laws, you may have rights regarding your personal information, including:

  • Requesting access to your information
  • Requesting correction of inaccurate information
  • Requesting deletion of your information where applicable
  • Withdrawing marketing consent

To make a request, please contact us.

 

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Email: hello@onceupon-adate.com

 

Terms & Conditions

Last updated: 1st of September 2026

Welcome to Once Upon A Date.

These Terms & Conditions govern your use of our website and your purchase of our digital products. By accessing our website or purchasing our products, you agree to these terms.

Once Upon A Date creates digital, downloadable cinematic escape games designed for personal entertainment.

All products are delivered electronically. No physical products will be shipped.

Each game includes digital files such as printable materials, instructions, puzzles, and supporting content required to play the experience.

 

When you place an order:

  • You agree to provide accurate information
  • You confirm that you are authorised to use the payment method provided
  • You agree to pay the stated price for the selected product

Once payment is confirmed, access to your digital product will be provided.

 

After successful payment, your purchased game files will become available through your order confirmation and/or customer account.

You are responsible for downloading and safely storing your purchased files.

Once Upon A Date is not responsible for loss of downloaded files after delivery, but we will make reasonable efforts to assist customers experiencing access issues.

 

Your purchase grants you a personal, non-transferable licence to use the game for private entertainment purposes.

You may:

  • Download the files
  • Print copies for your personal use
  • Play the game privately with your chosen participants

You may not:

  • Share, distribute, or upload the files online
  • Resell the files or printed materials
  • Reproduce the game commercially
  • Modify and distribute the content
  • Use the materials for public or paid events without permission

 

All content created by Once Upon A Date remains the intellectual property of Once Upon A Date.

This includes:

  • Brand name and logo
  • Stories
  • Characters
  • Artwork
  • Puzzle designs
  • Written content
  • Game concepts and materials

Purchasing a game does not transfer ownership of the intellectual property.

 

Once Upon A Date creates original escape game experiences inspired by cinematic themes, storytelling styles, and genres.

Our games are not affiliated with, endorsed by, or connected to any films, studios, or existing intellectual properties. All stories, characters, puzzles, artwork, and game materials are original creations protected by applicable intellectual property laws.

 

You agree not to:

  • Misuse our website
  • Attempt to gain unauthorised access
  • Copy or reproduce website content without permission
  • Use our products for unlawful purposes

We make reasonable efforts to ensure product descriptions, images, and information are accurate.

Because our products are digital creative experiences, minor differences may exist between promotional materials and final game files.

 

Our website uses third-party services, including payment and website management providers.

We are not responsible for interruptions caused by third-party services outside our reasonable control.

 

Once Upon A Date provides digital entertainment products for personal use.

We are not responsible for issues caused by:

  • Customer equipment
  • Printer limitations
  • Internet connection issues
  • Incorrect use of game materials

 

We reserve the right to update these Terms & Conditions when necessary.

Updated versions will be published on this page.

 

If you have questions about these Terms & Conditions, please contact us:

Email: hello@onceupon-adate.com

Refund Policy

Last updated: 1st of September 2026

At Once Upon A Date, we want every customer to enjoy their experience. Because our products are digital downloads available immediately after purchase, we have a specific refund policy for digital products.

Due to the nature of digital products, refunds are not available once your game files have been downloaded or accessed.

Digital products cannot be returned once access has been provided.

 

If you have purchased a game but have not yet downloaded or accessed the files, you may contact us to request a refund.

Refund requests will be reviewed on a case-by-case basis.

 

If you experience problems accessing, downloading, or opening your purchased files, please contact us.

We will make reasonable efforts to:

  • Help you access your files
  • Resolve technical issues
  • Provide assistance where possible

 

If you accidentally purchase the same game more than once, please contact us and we will review the situation.

 

For refund requests or support:

Email: hello@onceupon-adate.com

Please include your order number and the email address used for purchase so we can assist you quickly.

 

 

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